Television Service Provider Code Takes Effect
August 30, 2017
OTTAWA: MP Eglinski is pleased to inform residents that, as of September 1, 2017, the Television Service Provider Code will come into effect. The Code was created to help Canadians make informed choices about their television service provider and resolve disputes in a fair and effective manner.
“During last year’s Let’s Talk TV proceedings, many people expressed their frustrations over television service providers not providing adequate information about service packages and pricing,” stated MP Eglinski. “Now, consumers will not only have access to that information, but they will also have access to an effective platform to make complaints about the delivery of service.”
Starting in September, television service providers must:
- Provide customers with a Critical Information Summary and a copy of the agreement which includes a list of channels or packages they subscribe to, their monthly charges for services, the commitment period and how to file complaints.
- Clearly set out the duration of promotional offers, the regular price once any discounts end, and any obligations placed on a consumer if they accept the offer, such as a minimum commitment period.
- Provide customers with a timeframe and information on any potential charges regarding service calls for installations and repairs.
- Give thirty days’ notice to consumers in the event of a change in price of channels, bundles of channels or rental equipment.
The Commission for Complaints for Telecom-television Services (CCTS) will administer the Code. Complaints can be filed using an interactive questionnaire at www.ccts-cprst.ca.
“When it comes to television services, Canadians should have flexibility and choice in their programming – programming with reasonably priced services that meet the diverse interests of Canadians and protect Canadian jobs,” concluded MP Eglinski.