Call for Comments – Mandatory Code for Internet Services — November 16, 2018

 Call for Comments – Mandatory Code for Internet Services

November 16, 2018

OTTAWA:  Jim Eglinski, Member of Parliament for Yellowhead, would like to inform residents that the Canadian Radio-television and Telecommunications Commission (CRTC) is creating an Internet Code, and encourages everyone to share their views.

Due to a 2016-17 report which showed a 38% increase in complaints about Internet services compared to the previous year, the CRTC announced on November 9th, the Internet Code to establish consumer-friendly business practices, ensure contracts are easy-to-understand, and make it easier for Canadians to switch providers to take advantage of competitive offers.

“Nowadays, the Internet plays a vital role in our life. The success of personal and business communication as well as online operations can depend on its quality and speed,” stated MP Eglinski.

To stimulate discussion and debate, the CRTC has prepared an Internet Code Working Document (see ), which is based on provisions in the Wireless Code and the Television Service Provider Code.

I encourage everyone to comment on the creation of a mandatory code of conduct for Internet service by:

  • filling out the online form at (Notice No. 2018-422),
  • writing to the Secretary General, CRTC, Ottawa, Ontario K1A ON2, or
  • sending a fax to (819) 994-0218.

Deadline:  December 19, 2018.

For more information, please visit:



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