Internet Services — August 08, 2019

Internet Services

August 08, 2019

OTTAWA: Jim Eglinski, Member of Parliament for Yellowhead, wishes to inform constituents that the Competition Bureau’s study of competition and consumer habits in Canada’s high-speed Internet industry, found that many Canadians currently obtain their Internet services from traditional telephone and cable companies, and that CRTC regulations that allow independent Internet providers to buy access to telecom companies’ networks have created more choice for consumers. The Bureau also received comments from more than 42,000 Canadians through an online survey, and 20 written submissions from a variety of Internet service providers.

Of the 2,005 households surveyed:

  • 90% report being generally satisfied with their current home Internet provider, while customers of independent providers are more likely to be very satisfied;
  • 1 in 3 households that considered switching providers in the past two years actually made a switch; and
  • 66% of households bundle their internet with at least one other service, but only 17% of those bundles include wireless phone services.

“More choice between providers will allow many Canadians, especially in rural areas of the Yellowhead, to choose a plan that meets their needs related to cost, network speeds and quality of service,” concluded MP Eglinski.

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