New Approach to Phoenix Pay System Issues — May 4, 2018

New Approach to Phoenix Pay System Issues

May 4, 2018

OTTAWA:  Jim Eglinski, Member of Parliament for Yellowhead, is informing residents that Public Services and Procurement Canada has announced the introduction of a new approach to addressing Phoenix Pay System issues.

“Fixing the Phoenix pay system is long overdue. While we await the Liberal plan to replace Phoenix, 150,000 public servants, including many in our riding, still have outstanding pay requests that need to be processed,” stated MP Eglinski.

Pay Pods are being introduced at the Miramichi Pay Centre to better support employees by processing pay transactions. Pay Pods, a concept developed by Pay Centre employees, group together compensation advisors assigned to a specific department or agency. These groups will work with client departments to address all outstanding transactions in an employee’s pay file, in contrast to the current approach of addressing pay issues by transaction type. This new approach is expected to result in more efficient and comprehensive resolutions of pay issues, and a reduction in backlogged cases.

Pay Pods will be rolled out to all departments and agencies serviced by the Pay Centre in phases starting this month.

“The Auditor General estimated that because of Liberal inaction the Phoenix system would take more than half a billion dollars to fix. I urge the Minister of Public Services to make this a top priority,” concluded MP Eglinski.

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